Frequently Asked Questions
Everything you need to know about shopping with Maiwa
What is your shipping policy?
We offer worldwide shipping with standard and expedited options. Orders are typically processed within 1-3 business days, and you will receive a tracking number via email as soon as your package departs our warehouse.
How do I return an item?
If you are not satisfied with your purchase, you can return unworn items in their original packaging within 30 days of delivery. Please visit our returns portal to generate a prepaid shipping label.
How do I care for my Maiwa garments?
To ensure the longevity of our handcrafted fabrics, we recommend hand washing in cold water with pH-neutral soap and hanging to dry out of direct sunlight.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your products ethically sourced?
Yes, sustainability and ethical production are at the heart of Maiwa. We work directly with artisan cooperatives and prioritize natural dyes and organic fibers to minimize our environmental footprint.
Can I change or cancel my order?
Orders can be modified or cancelled within 12 hours of placement. After this window, the order may have already entered the fulfillment process, but you can still initiate a return once it arrives.